Spa Operations & Growth Leader

Hot Rock of Huntington LLC; Halesite (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical benefits and paid time off

Monthly spa service (massage or facial

Retail discounts

Competitive pay

Retirement plan

Job summary

Hand & Stone Massage and Facial Spa in Huntington, NY is seeking a Spa Manager to lead daily operations, drive sales, and ensure outstanding guest experiences. The role emphasizes collaboration, staff development, and creating a relaxing spa environment.

The ideal candidate will focus on maximizing profits through exceptional customer service, marketing initiatives, and efficient team coordination, while maintaining the highest standards of cleanliness and ambiance.

Qualifications

• Spa management experience is preferred but not required.
• Operate with collaboration to guide staff for peak efficiency.
• Strong focus on sales targets and exceptional customer service.

Responsibilities

• Overcome objections during the sales process and increase membership base.
• Create marketing strategies to maximize revenue and profits.
• Perform data analysis that drives business decisions and success.
• Plan and direct daily operations to meet needs of the spa.
• Track staff schedules to optimize capacity, revenue and profits.
• Maintain cleanliness and soothing ambiance of the premises.
• Manage inventory effectively.
• Address customer dissatisfaction and resolve service complaints.
• Ensure compliance with Hand & Stone policies and relevant laws.
• Hire, train, supervise, and mentor all team members.
• Motivate and empower the team to achieve high standards.

Skills

Sales & marketing

Leadership

Interpersonal skills

Communication

Organizational skills

Empathy

Job description

Hand & Stone Massage and Facial Spa in Huntington, NY is seeking a Spa Manager to lead daily operations, drive sales, and ensure outstanding guest experiences. The role emphasizes collaboration, staff development, and creating a relaxing spa environment.

The ideal candidate will focus on maximizing profits through exceptional customer service, marketing initiatives, and efficient team coordination, while maintaining the highest standards of cleanliness and ambiance.