Spa Manager

Hand & Stone Massage and Facial Spa; Novi (MI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Job summary

Hand & Stone Massage and Facial Spa Novi seeks a full-time Spa Manager to lead daily operations, drive revenue, and grow a high-performing team. You will coach staff, promote wellness services, and deliver an exceptional guest experience in a fast-paced environment.

The ideal candidate has 2–3 years in spa/hospitality management, strong leadership, sales and customer service skills, and a flexible schedule including some weekends. This role offers growth and advancement opportunities.

Qualifications

• 2–3 years of management experience in a spa, salon, retail or hospitality setting.
• Strong leadership, sales and customer service skills.
• Flexible schedule including nights and one weekend day.
• Ability to promote massage and skincare services.

Responsibilities

• Oversee daily spa operations and staff performance.
• Drive membership sales and client retention; recruit, train, coach and develop spa associates.
• Monitor scheduling, productivity and revenue goals.
• Deliver exceptional customer service and resolve client concerns.
• Ensure compliance with company standards and procedures.
• Foster a positive, professional, team-oriented culture.

Skills

Management experience

Leadership

Sales

Customer service

Flexible schedule

Communication

Organizational skills

Team development

Staff coaching

Job description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

Spa Manager Job Posting — Hand & Stone Massage and Facial Spa

Now Hiring: Full-Time Spa Manager

Company: Hand & Stone Massage and Facial Spa Novi

Location: 47460 Grand River Ave, Novi MI 48374

Hand & Stone Massage and Facial Spa is seeking a full-time Spa Manager for our full-service spa. The ideal candidate is goal-oriented, growth-minded, and has a proven background in sales management, spa operations, and customer service. We are looking for a strong leader who is passionate about wellness, team development, and delivering an exceptional client experience.

Spa Manager Performance Will Be Based on the Following Metrics:

Membership Conversion

You understand how to coach and motivate your spa team to educate and delight clients, encouraging them to join our Lifestyle Program.

Revenue Growth

You know how to drive revenue through strategic scheduling, marketing initiatives, service upgrades, and retail opportunities.

Recruiting & Team Development

You are passionate about building and developing a team of talented spa professionals who provide outstanding service.

Operations Excellence

You measure and deliver results, create a strong membership base, and ensure a consistently exceptional client experience while maintaining smooth daily operations.

What You Need To Succeed In This Role:

• 2–3 years of management experience in the salon, spa, retail, or hospitality industry
• Strong leadership, sales, and customer service skills
• Flexible schedule availability, including nights and one weekend day
• Ability to promote the benefits of massage and skincare services
• Experience motivating teams to achieve performance goals
• Excellent communication and organizational skills
• Ability to thrive in a fast-paced environment

Key Responsibilities:

• Oversee daily spa operations and staff performance
• Drive membership sales and client retentionRecruit, train, coach, and develop spa associates
• Monitor scheduling, productivity, and revenue goals
• Deliver exceptional customer service and resolve client concerns
• Ensure compliance with company standards and operational procedures
• Foster a positive, professional, and team-oriented culture

Benefits:

• Competitive salary plus bonus opportunities
• Employee discounts on spa services and retail products
• Career growth and advancement opportunities
• Supportive and wellness-focused work environment

If you are an energetic leader with a passion for wellness, sales, and team development, we’d love to hear from you!

Compensation: $50,000.00 - $60,000.00 per year

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.