Manager - Spa

The Breakers Palm Beach; Florida; On-site; USD 80,000 - 110,000; Full time

Job summary

The Breakers Palm Beach seeks a Spa Manager to lead a diverse team of attendants, consultants, providers, and supervisors. You will direct daily operations, staffing, scheduling, procurement, revenue management, and safety training to ensure exceptional guest experiences.

Responsibilities include coaching, performance reviews, equipment maintenance, inventory control, and adherence to spa policies. A professional, energetic leader who fosters a motivating environment is essential.

Qualifications

• Strong leadership and communication abilities are essential for guiding the spa team.
• Knowledge of spa operations including staffing, scheduling, procurement, and revenue management.
• Experience in safety training and adherence to procedures is required.
• Ability to motivate staff and maintain a positive, professional environment.
• Professional appearance and demeanor at all times.

Responsibilities

• Provide leadership and direction to the spa team, including regular meetings and performance reviews.
• Ensure equipment is well-maintained and in good working order.
• Manage inventory effectively to meet guest needs and control expenses.
• Execute opening and closing procedures for all spa areas.
• Monitor staffing levels and schedule staff and client appointments for revenue.
• Anticipate and meet customer needs with diplomacy and care.
• Enforce staff discipline and performance improvement through the Staff Relations process.
• Implement and monitor training to maintain service standards and policies.

Skills

Leadership

Communication

Spa operations knowledge

Staff management

Safety training knowledge

Job description

The Spa Manager is responsible for overseeing the direction and development of the spa team members, including attendants, consultants, providers, and supervisors. They ensure smooth operations of the facility, manage staffing, scheduling, procurement, revenue management, and safety training. The Spa Manager is also responsible for maintaining guest satisfaction and enforcing standard operating procedures.

Responsibilities:

• Provide leadership and direction to the spa team members, including regular meetings and performance reviews.
• Ensure equipment is well-maintained and in good working order.
• Manage inventory effectively to meet the needs of guests and control expenses.
• Execute established opening and closing procedures for all areas of the spa.
• Monitor staffing levels and schedule staff and client appointments for maximum revenue generation.
• Anticipate and meet customer needs in the best possible way.
• Enforce staff discipline and performance improvement through the Staff Relations process.
• Implement and monitor training to maintain service standards and adhere to company and spa policies and procedures.
• Assist the Spa Director with any requested tasks.

Qualifications:

• Previous experience in spa management or a similar role.
• Strong leadership and communication skills.
• Knowledge of spa operations, including staffing, scheduling, procurement, and revenue management.
• Familiarity with safety training and procedures.
• Ability to handle difficult situations with diplomacy and a positive attitude.
• Demonstrated ability to create a motivating environment for team members.
• Professional appearance and demeanor at all times.