Spa Manager

VIO, Inc.; Rochester Hills (MI); On-site; USD 45,000 - 55,000; Full time

Job summary

V/O Med Spa Rochester is seeking a Spa Manager to oversee the spa's daily operations, drive guest satisfaction, and meet revenue targets. The role includes coaching staff, managing payroll, and controlling expenses while maintaining a premier guest experience.

You will lead a team in a busy spa environment, develop strategies for service and product sales, and coordinate marketing efforts for events and promotions.

Qualifications

• Organized, responsive and flexible to changing spa needs.
• Strong interpersonal communication and conflict handling abilities.
• Sales-driven with customer service orientation.
• Good time management and self-management to supervise front-desk and service staff.

Responsibilities

• Provide outstanding guest service and satisfaction.
• Drive revenue through retail, services, and treatments.
• Lead staff management, training and scheduling.
• Oversee payroll and inventory management.
• Manage financial performance and budgeting within spa.

Skills

Organized

Responsive

Adaptive

Flexible

Education

Spa services knowledge

Excellent interpersonal skills

Sales-oriented

Time management

Job description

Look Great and Feel AMAZING!!

V/O Med Spa Rochester is looking for a amazing addition to our team! If you have management experience, a love for beauty and an infectious personality then being a Spa Manager at V/O is the place you want to be!

Position Summary (Purpose): The Spa Manager is responsible for the overall operation and performance of the spa; including ensuring that the spa meets or exceeds Guest service and sales expectations for the various services and treatments offered. The Spa Manager is responsible for developing an inspiring team and work environment, meeting all financial objectives for the spa, meeting monthly spa revenue projections as it relates to retail sales, service and treatment sales, coaching and training staff, preparing for and leading staff meeting, preparation of payroll, lead nurturing, and ensuring that expenses are maintained within the budget provided.

Primary functions include, but are not limited to:

• providing outstanding Guest service and satisfaction
• revenue generation and enhancement
• staff management and training
• payroll and inventory management
• financial management
• special events programming and marketing

Essential Behavioral Characteristics:

• Ethical Positive attitude Enthusiastic Team orientation Self-motivated Self-directed Empathetic Creative
• Tenacious Integrity Honesty Trustworthy Outgoing Detail Oriented

Essential Skills:

• Organized Responsive Adaptive and flexible

Qualifications:

• Responsible, options, techniques and treatment plans
• Problem Solver Relationship oriented Continuous improvement mentality Effective communication Time management/self management Possess a thorough knowledge of spa services Possess excellent interpersonal skills Customer service orientation Possess excellent conflict management skills Possess excellent problem-solving skills Possess a thorough knowledge of spa services Possess excellent interpersonal skills Comfortable consulting patients regarding cosmetic and non cosmetic treatment
• Sales-oriented

Physical/Mental Requirements:

• Standing for extended periods of time Ability to lift at least 30lbs

Salary:

$50,000/Yr + Bonus Structure (based on experience)

Work Environment:

Spa environment