Spa Guest Experience Specialist

Agua Caliente Casinos; Palm Springs (CA); On-site; USD 19,000 - 25,000; Full time

Job summary

Agua Caliente Casinos in Palm Springs is seeking a Spa Front Desk Agent to warmly greet guests, answer questions, and schedule spa services. You will verify appointments, process charges, and maintain accurate cashiering while promoting treatments and upselling to guests.

This on-site role requires strong guest service and phone etiquette. The ideal candidate has 6 months to 1 year of cashiering/guest services experience, with a High School diploma or GED, and comfort using a POS system and spa

Qualifications

• Minimum 6 months to 1 year experience in cashiering and guest services.

Responsibilities

• Greet guests warmly, answer questions, and provide spa information.
• Schedule spa services and verify appointments and times.
• Process charges and sales according to procedures.
• Check-in guests and ensure a comfortable guest experience.
• Promote treatments with upselling and suggestive selling.
• Maintain accurate cashiering and bank responsibilities.
• Attend staff meetings and follow SOPs.
• Handle cancellations professionally.

Skills

Guest services

Customer service

Phone etiquette

Cash handling

Upselling

Communication

Education

High School Diploma/G.E.D.

Tools

POS system

Spa booking software

Job description

Agua Caliente Casinos in Palm Springs is seeking a Spa Front Desk Agent to warmly greet guests, answer questions, and schedule spa services. You will verify appointments, process charges, and maintain accurate cashiering while promoting treatments and upselling to guests.

This on-site role requires strong guest service and phone etiquette. The ideal candidate has 6 months to 1 year of cashiering/guest services experience, with a High School diploma or GED, and comfort using a POS system and spa