Spa Concierge & Guest Services Specialist

Agua Caliente Casinos; Palm Springs (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Agua Caliente Casinos seeks a Spa Front Desk Associate to warmly welcome guests, answer questions, schedule services, and handle payments. You will upsell treatments, maintain accurate cashiering, verify appointments, and support spa operations while following procedures and tribal regulations.

This role requires a high school diploma and 6 months to 1 year in cashiering or guest services, with the ability to stand for long periods. On-site position in Palm Springs, CA.

Qualifications

• Excellent guest services requirement; professional demeanor at all times.
• Proficient in greeting guests, handling inquiries, scheduling, and upselling services.
• Ability to answer phones politely and manage front desk interactions.

Responsibilities

• Greet guests warmly and professionally as they enter the spa.
• Answer phone calls and provide spa information; schedule services and verify appointments.
• Process charges and maintain accurate cashiering and bank records.
• Promote spa services and upsell treatments to guests.
• Handle cancellations accurately and maintain contact with guests for appointments.
• Assist guests in the spa boutique and ring up sales; follow all procedures and policies.

Skills

Guest services

Cashiering

Phone etiquette

Education

High School Diploma/G.E.D.

Job description

Agua Caliente Casinos seeks a Spa Front Desk Associate to warmly welcome guests, answer questions, schedule services, and handle payments. You will upsell treatments, maintain accurate cashiering, verify appointments, and support spa operations while following procedures and tribal regulations.

This role requires a high school diploma and 6 months to 1 year in cashiering or guest services, with the ability to stand for long periods. On-site position in Palm Springs, CA.