Spa Guest Experience Rep - Part Time (Evenings/Weekends)

Sunlighten; Overland Park (KS); On-site; USD 21,000 - 22,000; Part time

Job summary

Sunlighten Day Spa in Overland Park, KS is seeking a Part-Time Guest Experience Representative who will be the first contact for visitors and provide premier customer service. You’ll work with the Lead Spa Coordinator and Spa Manager to ensure a welcoming experience and efficient front-desk operations.

The ideal candidate has prior front-desk or customer service experience and excellent verbal and written communication.

Qualifications

• Prior customer service and front‑desk/receptionist experience required.
• Excellent verbal and written communication skills.

Responsibilities

• Maintain accuracy and efficiency of booking system through appointments and add on services.
• Ensure guests feel welcome and comfortable by providing a high-level of customer service with enthusiasm through all methods of communication (in-person, via email, or over the phone)
• Educate customers on our spa services and menus and the benefits of each
• Handle all front‑desk activities including opening/closing office, answering telephones, managing bookings, taking payments, checking‑in guests, and keeping a clean workspace
• Assist with laundry and spa cleaning and completes list of cleaning obligations
• Ring out clients through multiple modes of payment
• Open, close, or otherwise man the spa independently, if necessary
• Communicate with staff members regarding cancellations, no call/no shows, and arrivals of clients without appointments and handle according to policy
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Additional responsibilities as discussed and assigned
• Prior customer service and front‑desk/receptionist experience required
• Excellent verbal and written communication skills
• Quick thinking, positive and "can do" attitude, confidence in decision making

Skills

Customer service

Front desk experience

Verbal communication

Written communication

Job description

Sunlighten Day Spa in Overland Park, KS is seeking a Part-Time Guest Experience Representative who will be the first contact for visitors and provide premier customer service. You’ll work with the Lead Spa Coordinator and Spa Manager to ensure a welcoming experience and efficient front-desk operations.

The ideal candidate has prior front-desk or customer service experience and excellent verbal and written communication.