Guest Experience Representative - Part-Time - Day Shift & Weekends

Sunlighten; Overland Park (KS); On-site; USD 21,000 - 22,000; Full time

Job summary

Sunlighten Day Spa in Overland Park, KS, seeks a Guest Experience Representative to be the first point of contact for guests and deliver premier customer service. You will work under the Lead Spa Coordinator and Spa Manager, primarily during daytime hours and some weekends, ensuring a welcoming atmosphere and smooth front-desk operations.

The role requires prior front-desk/guest service experience, strong communication, and a proactive, can-do attitude.

Qualifications

• Prior customer service and front-desk/receptionist experience required.
• Excellent verbal and written communication skills.
• Quick thinking, positive and “can do” attitude, confidence in decision making.

Responsibilities

• Maintain booking system accuracy and manage appointments.
• Provide welcome, high-level customer service in-person, by email, or by phone.
• Educate guests on spa services and menus.
• Handle front-desk duties including openings/closings, payments, check-ins, and cleaning.
• Open/close spa independently when needed.
• Communicate cancellations and arrivals to staff according to policy.
• Adhere to security policies and protect assets.
• Perform additional tasks as needed.

Skills

Customer service

Front desk

Receptionist

Communication

Multitasking

Payment processing

Job description

Sunlighten Day Spa is in the process of being completely renovated to create a fresh, beautiful, upscale experience for our guests, and we are officially set to open the doors on October 1st, 2026.

The Guest Experience Representative is expected to be the first point of contact for visitors and provide premier and professional guest services. You will work as part of a team directly under the Lead Spa Coordinator and Spa Manager. Our ideal candidate will have a “service” mentality and a proven dedication to high-quality customer service and communication. This person will be expected to work daytime shifts during the week and on the weekends.

Duties/Responsibilities:

• Maintain accuracy and efficiency of booking system through appointments and add on services
• Ensure guests feel welcome and comfortable by providing a high-level of customer service with enthusiasm through all methods of communication (in-person, via email, or over the phone)
• Educate customers on our spa services and menus and the benefits of each
• Handle all front-desk activities including opening/closing office, answering telephones, managing bookings, taking payments, checking-in guests, and keeping a clean workspace
• Assist with laundry and spa cleaning and completes list of cleaning obligations
• Ring out clients through multiple modes of payment
• Open, close, or otherwise man the spa independently, if necessary
• “Defend” books as necessary (charge no call/no shows, take payment information, etc.)
• Communicate with staff members regarding cancellations, no call/no shows, and arrivals of clients without appointments and handle according to policy
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Additional responsibilities as discussed and assigned

• Prior customer service and front-desk/receptionist experience required
• Excellent verbal and written communication skills
• Quick thinking, positive and “can do” attitude, confidence in decision making

Hours:

Must be able to work daytime shifts and on the weekends.

• Daytime weekday shifts are typically 7:30 AM–4:30 PM, three to four days per week. Occasional weekend availability is also required, with Saturday hours from 8 AM–5 PM and Sunday hours from 10 AM–4 PM.

Compensation:

$15-$16/HR depending on prior experience