Spa Guest Experience & Membership Specialist

Hand & Stone - 2907 S Rochester Rd - Rochester Hills, MI; Rochester Hills (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Training & development

Vision insurance

401(k)

Dental insurance

Employee discounts

Job summary

Hand & Stone Massage and Facial Spas is hiring Spa Associates at our Rochester Hills, MI location. You will greet guests, manage membership sales, and help clients explore our service menu to tailor experiences that feel like a special hour of their month.

As a Spa Associate, you will answer phones, schedule appointments, maintain spa cleanliness, and support a friendly, professional environment. Join a results-driven team focused on guest satisfaction and growth.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Job description

Hand & Stone Massage and Facial Spas is hiring Spa Associates at our Rochester Hills, MI location. You will greet guests, manage membership sales, and help clients explore our service menu to tailor experiences that feel like a special hour of their month.

As a Spa Associate, you will answer phones, schedule appointments, maintain spa cleanliness, and support a friendly, professional environment. Join a results-driven team focused on guest satisfaction and growth.