Spa Guest Experience & Membership Sales

Hand & Stone; Farmington Hills (MI); On-site; USD 40,116,000 - 45,847,000; Full time

Benefits offered by this job

Health insurance

Training & development

Vision insurance

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Job summary

Hand & Stone Massage and Facial Spas is hiring Spa Associates in Michigan. We focus on delivering a five-star experience by hosting clients, connecting with staff, and ensuring memorable visits.

This role supports membership sales, service knowledge, and guest satisfaction across a flexible schedule. We offer opportunities for growth, training through webinars, and positions including Spa Associates, Therapists, Estheticians, and Spa Managers.

Qualifications

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Skills

Customer service

Sales

Communication

Time management

Job description

Hand & Stone Massage and Facial Spas is hiring Spa Associates in Michigan. We focus on delivering a five-star experience by hosting clients, connecting with staff, and ensuring memorable visits.

This role supports membership sales, service knowledge, and guest satisfaction across a flexible schedule. We offer opportunities for growth, training through webinars, and positions including Spa Associates, Therapists, Estheticians, and Spa Managers.