Spa Guest Experience & Membership Specialist

Hand & Stone Franchise Corp

Charlotte, Northern (NC, KY)

Hybrid

USD 24,000 - 32,000

Part time

14 days+
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Benefits offered by this job

Childcare Discounts
Health insurance
Paid time off
Training & development
Vision insurance
Bonus based on performance
Dental insurance
Flexible schedule

Job summary

Hand & Stone Massage and Facial Spas is seeking Spa Associates to welcome clients and support membership sales in a busy spa environment. You’ll help create a 5-star visit experience and maintain service areas with a focus on guest satisfaction.

Responsibilities include answering phones, scheduling, and promoting services while upholding cleanliness and offering excellent customer service. Part-time positions are also available.

Qualifications

  • Knowledge of Microsoft Office application, Spa Soft (will train) and basic accounting principles.
  • Excellent personal appearance, good verbal and written communication skills.
  • Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest.

Responsibilities

  • Meet membership sales goals.
  • Have a detailed knowledge of the menu of services.
  • Provide excellent customer service to members and guests, while building lasting connections.
  • Effectively communicate sales, promotions, and service options with clients.
  • Uphold spa cleanliness standards.
  • Answer phones, schedule appointments, and file documents.
  • Perform various other duties as assigned.

Skills

MS Office
SpaSoft (will train)
Basic accounting principles
Excellent communication
Customer service

Tools

SpaSoft

Job description

Hand & Stone Massage and Facial Spas is seeking Spa Associates to welcome clients and support membership sales in a busy spa environment. You’ll help create a 5-star visit experience and maintain service areas with a focus on guest satisfaction.

Responsibilities include answering phones, scheduling, and promoting services while upholding cleanliness and offering excellent customer service. Part-time positions are also available.

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