Spa Guest Experience & Membership Specialist

Hand & Stone Franchise Corp; Charlotte, Northern (NC, KY); Hybrid; USD 24,000 - 32,000; Part time

Benefits offered by this job

Childcare Discounts

Health insurance

Paid time off

Training & development

Vision insurance

Bonus based on performance

Dental insurance

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spas is seeking Spa Associates to welcome clients and support membership sales in a busy spa environment. You’ll help create a 5-star visit experience and maintain service areas with a focus on guest satisfaction.

Responsibilities include answering phones, scheduling, and promoting services while upholding cleanliness and offering excellent customer service. Part-time positions are also available.

Qualifications

• Knowledge of Microsoft Office application, Spa Soft (will train) and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Skills

MS Office

SpaSoft (will train)

Basic accounting principles

Excellent communication

Customer service

Tools

SpaSoft

Job description

Hand & Stone Massage and Facial Spas is seeking Spa Associates to welcome clients and support membership sales in a busy spa environment. You’ll help create a 5-star visit experience and maintain service areas with a focus on guest satisfaction.

Responsibilities include answering phones, scheduling, and promoting services while upholding cleanliness and offering excellent customer service. Part-time positions are also available.