Spa Guest Experience & Membership Specialist

Massage Heights Indianapolis; Atlanta (GA); Sur place; USD 22 000 - 26 000; Temps partiel

Avantages offerts par ce poste

Free monthly massage

Paid Time Off

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Employee Assistance Program

Employee discounts

Résumé du poste

Massage Heights Buckhead is hiring a Spa Guest Experience Manager to deliver an exceptional guest experience from the initial contact through checkout. You will build strong relationships with members and first-time guests, educate them on Wellness Programs, and confidently promote memberships.

Expect to drive key metrics, including membership conversion, retention, pre-bookings, and service enhancements, while collaborating with therapists and the team to elevate the guest experience and grow

Qualifications

• Customer service or sales experience preferred.
• Ability to build relationships and drive memberships.
• Strong organizational skills and attention to detail.

Responsabilités

• Deliver a five-star guest experience from first call to checkout.
• Build meaningful relationships with members and first-time guests.
• Educate guests on Wellness Programs and confidently recommend memberships.
• Drive KPIs including Membership Conversion, Retention, Pre-Booking, Service Elevations, and Growth.
• Collaborate with therapists and teammates to deliver an elevated guest experience.

Connaissances

Guest relations

Sales-driven

Strong communication

Multitasking

Description du poste

Massage Heights Buckhead is hiring a Spa Guest Experience Manager to deliver an exceptional guest experience from the initial contact through checkout. You will build strong relationships with members and first-time guests, educate them on Wellness Programs, and confidently promote memberships.

Expect to drive key metrics, including membership conversion, retention, pre-bookings, and service enhancements, while collaborating with therapists and the team to elevate the guest experience and grow