Spa & Membership Sales Manager

Heights Wellness Retreat; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Heights Wellness Retreat in the Atlanta area is seeking a Spa Manager for a full-time, on-site role. You will lead membership sales, oversee spa staff, manage scheduling, and drive client satisfaction while achieving financial goals.

Responsibilities include ensuring health and safety compliance, maintaining service excellence, and fostering a welcoming atmosphere for both staff and clients. Prior spa management experience and knowledge of massage and skin therapies are preferred.

Qualifications

• Strong membership sales background.
• Proficiency in Spa Management and oversight of spa personnel and operations.
• Strong focus on positive client experiences.
• Experience in Budgeting and managing financial aspects of operations effectively.
• Knowledge and understanding of Massage and Skin Care therapies.
• Leadership abilities, excellent communication, and organizational skills.
• Capability to foster a team-oriented environment and motivate staff.

Responsibilities

• Oversee membership sales and daily spa operations.
• Manage spa staff and scheduling to ensure high service standards.
• Foster positive client relationships and satisfaction.
• Support budgeting and financial performance of the spa.
• Ensure compliance with health and safety regulations.
• Promote a welcoming atmosphere for team members and clients.

Skills

Membership sales

Spa management

Client experience

Budgeting

Leadership

Communication

Job description

Heights Wellness Retreat, formerly Massage Heights, is an industry leader in wellness. We offer a holistic approach to self-care and recovery. Starting in 2004 as a single retreat in San Antonio, Texas, it has grown into a reputable franchise network with over 110 locations across the U.S. and Canada. The company continues its mission by incorporating both traditional therapies like massage and skin treatments, alongside innovative touchless services such as cryotherapy and salt therapy. With two decades of expertise, Heights Wellness Retreat strives to empower individuals by promoting physical, mental, and emotional well-being. Its purpose-driven team is committed to delivering exceptional experiences that positively impact lives.

Role Description

This is a full-time, on-site sales position based in the Atlanta Metropolitan Area. The Spa Manager will oversee membership sales and daily operations, ensuring the highest standards of customer satisfaction and team performance. Responsibilities include membership sales, managing spa staff, maintaining effective scheduling, fostering positive client relationships, and achieving financial goals. Additionally, the Spa Manager will ensure adherence to health and safety regulations and promote a welcoming atmosphere for both team members and clients.

Qualifications

• Strong membership sales background
• Proficiency in Spa Management and oversight of spa personnel and operations
• Strong focus on positive client experiences
• Experience in Budgeting and managing financial aspects of operations effectively
• Knowledge and understanding of Massage and Skin Care therapies
• Leadership abilities, excellent communication, and organizational skills
• Capability to foster a team-oriented environment and motivate staff