Spa Sales & Guest Experience Specialist

Heights Wellness Retreat; Spring (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Flexible Scheduling

Growth Opportunities

Paid Training

Digital Workspace

Stunning Retreats

Massage Heights Family Fund

Employee Discounts

Competitive pay with commission and/b1

Dental insurance

Vision insurance

Wellness resources

Paid time off

Free uniforms

Free food & snacks

Training & development

Job summary

Massage Heights is hiring at their Heights Wellness Retreat location to join a team focused on retail sales and guest services in a wellness setting. You will promote massage and skincare services, educate guests about offerings, and strive to meet membership and gift card sales targets.

Applicants should bring exceptional guest service, strong communication, and a collaborative spirit. Flexible scheduling and growth opportunities are emphasized for full- and part-time positions.

Qualifications

• Exceptional guest service and communication abilities.
• Previous experience in sales, retail, or guest services is required.
• Proficient with basic computer software and quick to learn new systems.
• Fast learner with a positive and energetic demeanor.
• Strong critical thinking skills, especially in resolving customer conflicts.
• Passionate about interacting with people and delivering outstanding service.
• Thrives in collaborative team settings.

Responsibilities

• Achieve monthly sales targets through membership and gift card sales
• Provide exceptional service by listening, communicating, and responding to guest’s needs
• Promote the therapeutic/wellness benefits of massage therapy and skin therapy
• Educate guests confidently and effectively about services and products
• Excellent phone etiquette with an upbeat tone and strong articulation
• Develop and maintain positive relationships with members of the team and guests

Skills

Exceptional guest service

Communication abilities

Sales experience

Basic computer skills

Fast learner

Energetic demeanor

Team collaboration

Conflict resolution

Job description

Massage Heights is hiring at their Heights Wellness Retreat location to join a team focused on retail sales and guest services in a wellness setting. You will promote massage and skincare services, educate guests about offerings, and strive to meet membership and gift card sales targets.

Applicants should bring exceptional guest service, strong communication, and a collaborative spirit. Flexible scheduling and growth opportunities are emphasized for full- and part-time positions.