Spa Guest Experience & Membership Specialist

Massage Heights; Atlanta (GA); Sur place; USD 25 000 - 36 000; Temps partiel

Avantages offerts par ce poste

Health insurance

Training & development

Wellness resources

401(k) matching

Bonus based on performance

Free food & snacks

One complimentary massage or facial

Résumé du poste

Massage Heights Buckhead is seeking a Spa Guest Experience Manager to deliver a five-star guest experience and drive measurable memberships. You will build lasting relationships with members and first-time guests, educate on Wellness Programs, and confidently recommend memberships.

This role focuses on hospitality-driven sales, achieving key metrics, and contributing to retreat success. We offer benefits and a path for growth, with a schedule of 30-35 hours per week and shifts across mornings,

Qualifications

• Hospitality, retail, customer service or sales experience preferred.
• Ability to drive memberships, retain guests, and book future appointments.
• Strong communication and relationship-building skills.

Responsabilités

• Deliver a five-star guest experience from first contact to checkout.
• Build meaningful relationships with members and first-time guests.
• Educate guests on Wellness Programs and recommend memberships.
• Drive KPIs: membership conversion, retention, pre-bookings, service elevations.
• Identify opportunities to save memberships and strengthen loyalty.
• Own every phone call with professionalism and warmth.
• Maintain scheduling accuracy, notes, and seamless communication.
• Collaborate with therapists and teammates to elevate guest experience.

Connaissances

Relationship building

Sales-minded

Customer service

Multitasking

Organized

Description du poste

Massage Heights Buckhead is seeking a Spa Guest Experience Manager to deliver a five-star guest experience and drive measurable memberships. You will build lasting relationships with members and first-time guests, educate on Wellness Programs, and confidently recommend memberships.

This role focuses on hospitality-driven sales, achieving key metrics, and contributing to retreat success. We offer benefits and a path for growth, with a schedule of 30-35 hours per week and shifts across mornings,