Spa Guest Experience Lead

Auberge; Fort Worth (TX); Hybrid; USD 36,000 - 44,000; Full time

Job summary

Bowie House, Auberge Collection seeks a spa host to orient guests to the spa facilities, greet guests on entry, and deliver high-level guest service in a luxury resort setting. The role supports smooth spa operations and attentive poolside service in a fast-paced outdoor environment.

The ideal candidate has experience in customer service or pool/spa environments, excellent communication, and a proactive, guest-first attitude.

Qualifications

• The ideal candidate will have previous experience in customer service, personal care industry or pool service position in a luxury resort environment.
• Ability to work in a fast-paced outdoor environment with an outgoing team within a large department.
• Possess excellent communication style.
• Have a personality that constantly goes above and beyond

Responsibilities

• Orient guests to spa facilities and greet guests as they enter.
• Provide personal guest service with attention to detail in a fast-paced setting.
• Take drink orders, prepare drinks and serve poolside.
• Keep pool areas tidy and restock supplies.
• Transport linen carts to the laundry facility

Skills

Customer service

Spa/pool service

Outdoor environment

Communication

Proactive attitude

Job description

Bowie House, Auberge Collection seeks a spa host to orient guests to the spa facilities, greet guests on entry, and deliver high-level guest service in a luxury resort setting. The role supports smooth spa operations and attentive poolside service in a fast-paced outdoor environment.

The ideal candidate has experience in customer service or pool/spa environments, excellent communication, and a proactive, guest-first attitude.