Spa Concierge & Guest Experience Lead

Auberge-Collection; Fort Worth (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Bowie House, a premier property within the Auberge Collection, seeks a personable Spa Host to welcome guests to our spa facilities and deliver exceptional service in a fast-paced resort setting.

The ideal candidate has experience in customer service or luxury hospitality, with a keen eye for detail and a passion for creating memorable guest experiences. This on-site role supports pool and spa operations, and opportunities for growth exist within the Auberge brand.

Qualifications

• Experience in customer service, personal care industry, or pool service in a luxury resort.
• Ability to work in a fast-paced outdoor environment with an outgoing team.
• Excellent communication style.
• Personality that consistently goes above and beyond.

Responsibilities

• Ensure smooth flow of spa operations by reviewing daily treatment schedules and preparing/maintaining guest areas to meet standards and protocols.
• Prepare professional body care products, set up dry sauna rooms and prepare baths as needed.
• Take drink orders, prepare drinks and serve poolside.
• Keep pool areas tidy by removing towels, cups and dishes and restock.
• Transport linen carts to the laundry facility.

Skills

Customer service

Personal care

Pool service

Communication

Team player

Job description

Bowie House, a premier property within the Auberge Collection, seeks a personable Spa Host to welcome guests to our spa facilities and deliver exceptional service in a fast-paced resort setting.

The ideal candidate has experience in customer service or luxury hospitality, with a keen eye for detail and a passion for creating memorable guest experiences. This on-site role supports pool and spa operations, and opportunities for growth exist within the Auberge brand.