Spa Concierge & Guest Experience Lead

Madeline Hotel & Residences, Auberge Collection; Mountain Village (CO); On-site; USD 25,000 - 30,000; Full time

Job summary

Madeline Hotel & Residences, Auberge Collection, is seeking a spa host to orient guests to spa facilities, greet guests, and deliver personalized guest service in a luxury resort setting. The role emphasizes exceptional customer service, attentiveness, and speed in a fast-paced outdoor environment.

The candidate will support spa operations, assist with treatment schedules, mix and prepare body care products, and ensure pool areas are clean and well-stocked.

Qualifications

• Previous experience in customer service, personal care industry or pool service in a luxury resort environment.

Responsibilities

• Oversee smooth spa operations by reviewing daily treatment schedules and preparing guest areas to meet standards.
• Prepare professional body care products, set up dry sauna rooms and prepare baths as needed.
• Take drink orders, prepare drinks and serve poolside.
• Keep pool areas tidy by removing towels, cups and dishes and restock.
• Transport linen carts to the laundry facility.

Skills

Customer service

Communication

Team player

Outgoing personality

Job description

Madeline Hotel & Residences, Auberge Collection, is seeking a spa host to orient guests to spa facilities, greet guests, and deliver personalized guest service in a luxury resort setting. The role emphasizes exceptional customer service, attentiveness, and speed in a fast-paced outdoor environment.

The candidate will support spa operations, assist with treatment schedules, mix and prepare body care products, and ensure pool areas are clean and well-stocked.