Spa Guest Experience Coordinator with Benefits

Terranea Resort

Rancho Palos Verdes (CA)

On-site

USD 28,000 - 34,000

Full time

5 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability benefits

401(k) with company match

Paid time off

Job summary

Terranea Resort is seeking a friendly Spa & Salon assistant to greet guests, schedule services, and process appointments. You will handle cash and payments, direct questions to spa staff, and maintain a welcoming waiting area in a high-volume resort setting.

The role requires a high school diploma, strong customer service and communication skills, and the ability to stay organized and calm under pressure. Forbes knowledge is a plus for this position.

Qualifications

Must have strong customer service skills.
Excellent communication with guests and team members.
Ability to prioritize and organize work assignments.
Maintain professional appearance and demeanor in a fast-paced environment.
Capable of handling stressful, high-pressure situations.

Responsibilities

Greet guests and schedule spa & salon appointments.
Process payments and bookings in high-volume setting.
Maintain cleanliness of the spa and waiting areas.
Answer emails and direct inquiries to the appropriate spa personnel.
Provide information about services and policies to guests.

Skills

Customer service

Communication skills

Prioritize & organize

Professional appearance

Handling high-pressure situations

Education

High School diploma

Forbes knowledge preferred

Tools

Spa Soft

Job description

The role requires a high school diploma, strong customer service and communication skills, and the ability to stay organized and calm under pressure. Forbes knowledge is a plus for this position.

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