Spa Guest Experience Coordinator

Agua Caliente Casinos; Palm Springs (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Agua Caliente Casinos seeks a guest-focused Spa Associate to manage cross-selling and scheduling of spa appointments, while handling guest check-in/check-out and retail transactions. You will coordinate group bookings, maintain inventory, and support spa management with clerical tasks.

Responsibilities include assisting with reservations, providing information on treatments, and ensuring accurate charges. Candidates should have 1 year in spa or cashiering and strong customer service skills.

Qualifications

• High school diploma or GED required.
• At least 1 year experience in spa, cashiering and guest services.
• Strong organizational and customer service skills required.
• Ability to multitask effectively.

Responsibilities

• Sell and upsell retail items to guests.
• Schedule spa appointments with accuracy.
• Assist guest check-in and check-out at spa.
• Maintain inventory and replenish displays as needed.
• Process transactions and manage POS paperwork.
• Assist with reservations and group bookings.
• Provide excellent guest service and information on spa services.

Skills

Customer service

Cashiering

Sales

Inventory management

Spa knowledge

Education

High school diploma or GED

Tools

POS system

Job description

Agua Caliente Casinos seeks a guest-focused Spa Associate to manage cross-selling and scheduling of spa appointments, while handling guest check-in/check-out and retail transactions. You will coordinate group bookings, maintain inventory, and support spa management with clerical tasks.

Responsibilities include assisting with reservations, providing information on treatments, and ensuring accurate charges. Candidates should have 1 year in spa or cashiering and strong customer service skills.