Spa Guest Experience Concierge

Namely; Chicago (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Heyday is seeking a shop host in Chicago to deliver a world-class guest experience. You will connect with guests, recommend memberships and products, anticipate needs, and resolve questions.

Responsibilities include providing exceptional service, educating on promotions, restocking, daily shop tasks, teamwork, and helping train new hosts while upholding Heyday’s aesthetic and culture.

Qualifications

• Outstanding customer service and problem-solving skills.
• Confidence when recommending memberships, packages, and product.
• Ability to prioritize and multi-task within a fast-paced environment.
• Initiate tasks and perform duties without direction.
• Excellent communication skills and be able to work with a wide range of personalities.
• Superior organizational skills.
• Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Educate clients on current promotions, memberships, packages, and future appointments.
• Assist with re-stocking products.
• Help with daily shop tasks and projects.
• Maintain a positive attitude and take initiative.
• Work as a cohesive team with all Heyday staff members.
• Assist with the training and coaching of new hires for the Host team.
• Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture.

Skills

Customer service

Problem solving

Multi-tasking

Initiative

Communication

Organization

Flexible schedule

Job description

Heyday is seeking a shop host in Chicago to deliver a world-class guest experience. You will connect with guests, recommend memberships and products, anticipate needs, and resolve questions.

Responsibilities include providing exceptional service, educating on promotions, restocking, daily shop tasks, teamwork, and helping train new hosts while upholding Heyday’s aesthetic and culture.