Spa Front Desk Concierge — Guest Experience

Heyday; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

You are the foundation of Heyday's success. An expert in creating a world-class guest experience in our shops, you deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

Responsibilities include providing high-level customer service, educating clients on promotions and memberships, restocking products, and supporting daily shop tasks while maintaining Heyday's distinctive aesthetic and culture.

Qualifications

• Outstanding customer service and problem-solving skills.
• Confidence when recommending memberships, packages, and product.
• The ability to prioritize and multi-task within a fast-paced environment.
• Initiate tasks and perform duties without direction.
• Excellent communication skills and be able to work with a wide range of personalities.
• Superior organizational skills.
• Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Educate clients on current promotions, memberships, packages, and future appointments.
• Assist with re-stocking products.
• Help with daily shop tasks and projects.
• Maintain a positive attitude and take initiative.
• Work as a cohesive team with all Heyday staff members.
• Assist with the training and coaching of new hires for the Host team.
• Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture.

Skills

Customer service

Problem-solving

Product recommendations

Multi-tasking

Initiative

Communication

Organization

Job description

You are the foundation of Heyday's success. An expert in creating a world-class guest experience in our shops, you deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

Responsibilities include providing high-level customer service, educating clients on promotions and memberships, restocking products, and supporting daily shop tasks while maintaining Heyday's distinctive aesthetic and culture.