Spa Guest Experience & Booking Specialist

Cooper Aerobics; Dallas (TX); On-site; USD 1,929,000 - 3,031,000; Part time

Benefits offered by this job

Complimentary Cooper FitnessMembership

401(k) matching

Employee wellness program

Job summary

Cooper Aerobics is seeking a Spa Coordinator to manage guest check-in, appointment bookings, and retail sales with a focus on exceptional guest satisfaction. The role requires welcoming guests, educating them on services, and processing payments accurately.

Weekend availability is a must, with a schedule including Tuesdays to Thursdays and additional weekend shifts. A high school diploma or GED plus 1–2 years of customer engagement experience is preferred.

Qualifications

• High school diploma or GED; or equivalent combination of education and experience.
• 1–3 months related experience or training.
• 1–2 years of direct face to face customer engagement experience.

Responsibilities

• Greet guests warmly and assist with amenities.
• Educate guests on spa services and products.
• Schedule and confirm appointments per spa protocol.
• Process payments and refunds accurately.
• Promote and sell spa products and manage online orders as needed.
• Restock amenities and retail products as required.
• Communicate schedule/room changes to spa team.

Skills

Verbal communication

Interpersonal skills

Independent work

Basic computer skills

Spa software familiarity

Education

GED or high school diploma

1–3 months related training

1–2 years customer engagement experience

Tools

Spa software

Job description

Cooper Aerobics is seeking a Spa Coordinator to manage guest check-in, appointment bookings, and retail sales with a focus on exceptional guest satisfaction. The role requires welcoming guests, educating them on services, and processing payments accurately.

Weekend availability is a must, with a schedule including Tuesdays to Thursdays and additional weekend shifts. A high school diploma or GED plus 1–2 years of customer engagement experience is preferred.