Spa General Manager: Lead People, Profit & Guest Experience

Hand & Stone Massage and Facial Spa; Franklin (TN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone Massage and Facial Spa in Franklin, TN seeks a high-impact General Manager to lead both the team and the business. You will drive spa performance, sales, memberships, and profitability while developing a culture of accountability, engagement, and service excellence.

The role requires 3–5 years of leadership experience, strong communication, and the ability to use KPIs to improve results in a fast-paced environment. Flexible scheduling is expected.

Qualifications

• 3–5 years of leadership experience.
• Proven success driving sales and team performance.
• Strong communication and leadership skills.
• Balance of people leadership and business acumen.
• Strong experience working with KPIs is required.
• P&L experience strongly preferred.
• Comfort in a fast-paced environment.
• Flexible schedule (nights/weekends/holidays).

Responsibilities

• Lead spa operations and overall performance.
• Drive sales growth, memberships, and profitability.
• Own key metrics, reporting, and P&L responsibilities.
• Recruit, hire, and retain a high-performing team; coach and develop them.
• Ensure a World Class Client experience (WCCE) across all touchpoints.
• Oversee scheduling and staffing to support service and business needs.
• Execute local marketing and community outreach initiatives.

Skills

Leadership

Sales

Communication

KPIs

P&L

Job description

Hand & Stone Massage and Facial Spa in Franklin, TN seeks a high-impact General Manager to lead both the team and the business. You will drive spa performance, sales, memberships, and profitability while developing a culture of accountability, engagement, and service excellence.

The role requires 3–5 years of leadership experience, strong communication, and the ability to use KPIs to improve results in a fast-paced environment. Flexible scheduling is expected.