Spa General Manager: Lead Growth, Talent & Guest Experience

FGG Spa, LLC; Franklin (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone Massage and Facial Spa – FRANKLIN is seeking a high-impact General Manager to lead both the team and the business in Franklin, TN. The role requires a people-first, servant-leader mindset to build a strong culture, deliver an exceptional guest experience, and drive sales, revenue, and profitability.

You’ll own spa performance while developing a team that consistently delivers results, managing scheduling, local marketing, and community outreach to grow memberships and service uptake.

Qualifications

• 3–5 years of leadership experience in a service environment.
• Proven track record driving sales and team performance.
• Strong communication and leadership skills.
• P&L experience strongly preferred.

Responsibilities

• Lead spa operations and overall performance.
• Drive revenue through memberships, service utilization, and retail.
• Manage KPIs, reporting, and P&L ownership.
• Recruit, hire, and retain a high-performing team.
• Coach and develop staff with a people-first mindset.
• Ensure a World Class Client Experience (WCCE) across touchpoints.

Skills

Leadership

Sales leadership

KPIs

Communication

People management

Job description

Hand & Stone Massage and Facial Spa – FRANKLIN is seeking a high-impact General Manager to lead both the team and the business in Franklin, TN. The role requires a people-first, servant-leader mindset to build a strong culture, deliver an exceptional guest experience, and drive sales, revenue, and profitability.

You’ll own spa performance while developing a team that consistently delivers results, managing scheduling, local marketing, and community outreach to grow memberships and service uptake.