Spa General Manager — Lead Growth & World-Class Experience

Hand & Stone Massage and Facial Spa; Columbia (MD); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone Massage and Facial Spa – COLUMBIA (6455 Dobbin Rd Unit 50, Columbia, MD 21045) is seeking a high-impact General Manager to lead both the team and the business. You will own spa performance, drive revenue, and build a culture focused on delivering an exceptional guest experience.

This role requires 3–5 years of leadership experience, strong communication, and a proven ability to drive results in a fast-paced environment.

Qualifications

• 3–5 years of leadership experience.
• Proven success driving sales and team performance.
• Strong communication and leadership skills.
• Balance of people leadership and business acumen.
• Experience with KPIs is required.
• P&L experience strongly preferred.

Responsibilities

• Oversee spa operations and overall performance.
• Drive sales growth, membership performance, and profitability.
• Own key metrics, reporting, and P&L management.
• Recruit, hire, and retain a high-performing team.
• Coach and develop staff to deliver World Class Client experience (WCCE).
• Increase revenue through memberships, service utilization, and retail performance.

Skills

Leadership experience

Sales performance

KPIs

Communication skills

People leadership

Business acumen

Job description

Hand & Stone Massage and Facial Spa – COLUMBIA (6455 Dobbin Rd Unit 50, Columbia, MD 21045) is seeking a high-impact General Manager to lead both the team and the business. You will own spa performance, drive revenue, and build a culture focused on delivering an exceptional guest experience.

This role requires 3–5 years of leadership experience, strong communication, and a proven ability to drive results in a fast-paced environment.