General Manager -COLUMBIA

Hand & Stone Franchise Corp; Columbia, Northern (MD, KY); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

401(k)

401(k) match

Performance bonus

Competitive pay

Dental insurance

Employee discounts

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone Massage and Facial Spa – COLUMBIA (6455 Dobbin Rd Unit 50, Columbia, MD 21045) is seeking a high-impact General Manager to lead both the team and the business. You will own spa performance, build a strong culture, and drive guest experience, sales, revenue, and profitability.

You’ll recruit, coach, and develop a team, ensuring a world-class client experience and a data-driven approach to scheduling, marketing, and operations in a fast-paced environment.

Qualifications

• 3–5 years of leadership experience in spa/retail operations.
• Proven success driving sales and memberships.
• Strong communication and leadership skills.
• Balance of people leadership and business acumen.
• Comfort with KPI-driven environment.
• P&L responsibility preferred.

Responsibilities

• Oversee spa operations and overall performance.
• Drive sales, membership growth, and profitability.
• Lead, coach, and develop the team.
• Manage KPIs, reporting, and P&L.
• Execute local marketing and community outreach.

Skills

Leadership

Sales optimization

Communication

KPIs

P&L management

Fast-paced environment

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa – COLUMBIA (6455 Dobbin Rd Unit 50, Columbia, MD 21045) is seeking a high-impact, performance-driven General Manager to lead both the team and the business.

This role is ideal for a people-first, servant leader who can build a strong culture, deliver an exceptional guest experience, and drive sales, revenue, and profitability. You’ll own spa performance while developing a team that consistently delivers results.

Lead the Business

• Spa operations and overall performance
• Sales growth, membership performance, and profitability
• Key metrics, reporting, and P&L ownership

Build the Team

• Recruit, hire, and retain a high-performing team
• Lead, coach, and develop your team with a people-first mindset
• Build a culture of accountability, engagement, and service excellence
• Ensure a World Class Client experience (WCCE) across all touchpoints

Drive the Results

• Increase revenue through memberships, service utilization, and retail performance
• Use reporting and data to identify opportunities and improve results
• Optimize scheduling and staffing to support both service and business needs
• Execute local marketing and community outreach initiatives

What We’re Looking For

• 3–5 years of leadership experience
• Proven success driving sales and team performance
• Strong communication and leadership skills
• A balance of people leadership and business acumen
• Strong experience working with KPIs is required
• P&L experience strongly preferred
• Comfort in a fast-paced environment
• Flexible schedule (nights/weekends/holidays)

What’s in it for You

• Medical, Vision, Dental, Life Insurance
• 401K with 5% company match
• Base salary + performance-based bonuses
• Paid Time Off
• Service & product discounts
• Strong support system and people-first culture
• Growth opportunities within a multi-unit organization

Who We Are

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first.

We can’t wait to meet you!