Spa Front Desk Specialist - Warm Welcome & Smooth Payments

Spa Castle; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Spa Castle in New York is seeking an energetic Front Desk Agent to be the welcoming face of the spa. You will manage front desk operations, greet visitors, handle inquiries, and process payments with accuracy.

The ideal candidate has customer service experience, excellent communication, and the ability to multitask in a fast-paced environment. Bilingual skills are a plus to assist diverse clients and visitors.

Qualifications

• Previous experience in customer service preferred.
• Strong communication skills and excellent phone etiquette.
• Ability to multitask and prioritize tasks effectively.
• Experience in multi-line phone systems.
• Bilingual abilities are a plus to effectively serve diverse clients and visitors.
• Customer service-oriented with a positive attitude.

Responsibilities

• Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly.
• Manage phone systems, directing calls efficiently and professionally using proper phone etiquette.
• Handle all payments via credit card or cash with accuracy.
• Collaborate with team members from other departments to ensure an effective workflow.
• Assist with all inquiries and provide accurate information to customers regarding services.

Skills

Customer service

Communication

Phone etiquette

Multitasking

Multi-line phones

Bilingual

Tools

Multi-line phone systems

Job description

Spa Castle in New York is seeking an energetic Front Desk Agent to be the welcoming face of the spa. You will manage front desk operations, greet visitors, handle inquiries, and process payments with accuracy.

The ideal candidate has customer service experience, excellent communication, and the ability to multitask in a fast-paced environment. Bilingual skills are a plus to assist diverse clients and visitors.