Spa Desk Agent (Part-Time)

montage; Washington (District of Columbia); On-site; USD 26,000 - 37,000; Full time

Job summary

Montage International is seeking a Spa Desk Agent to welcome guests, check them in and out, and promote spa retail offerings. You will partner with the team to deliver exceptional service and ensure a smooth guest experience in the spa environment.

The role emphasizes attentive communication, accurate billing, and collaboration with colleagues to support the spa’s goals and the company's mission of extraordinary guest care.

Qualifications

• High school diploma or equivalent is required.
• 2–3 years of customer service experience in a hotel or spa setting.
• Working knowledge of spa services and products.
• Ability to perform basic math and accurately handle billing.
• Clear English communication skills (speaking, reading, writing).
• Proficient in Word, Excel, PowerPoint and Outlook.

Responsibilities

• Greet and welcome spa guests, assist with inquiries, coordinate service requests and maintain spa cleanliness.
• Provide services to guests in a timely, courteous and proficient manner.
• Assist colleagues with daily operations to support teamwork and the spa’s success.

Skills

Customer service

English communication

Math skills

Hospitality

Education

High school diploma or equivalent

Bachelor’s Degree (preferred)

Tools

Word

Excel

PowerPoint

Outlook

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Spa Desk Agent

SUMMARY

The Spa Desk Agent will provide spa guests with exceptional service when checking into or out of the Spa and/or making Spa reservations, in addition to promoting the retail outlets and increasing retail revenues. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

Major areas of responsibility/ management include, but are not limited to:

• Assist in greeting and welcoming guests to the Spa, providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the Spa.
• Provide services to guests in a timely, courteous and proficient manner.
• Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.

QUALIFICATIONS

• High school or equivalent education required
• Minimum 2 -3 years of customer service experience in a hotelor Spa environment
• Working knowledge of spa services and products
• Possess basic math skills and have the ability to accurately handle billing
• Ability to communicate clearly and speak, read, write and understand English eloquently
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

PREFERRED

• Prior front desk experience
• Luxury hotel experience strongly preferred
• Bachelor’s Degree

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length.Must be able to lift up to 15 lbs. on a regular and continuing basis.Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

The pay scale for the Spa Desk Agent position is $23.00 per hour. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.