Spa Front Desk Lead & Guest Experience Champion

Life Time, Inc.

Woodstock (GA)

On-site

USD 17,000 - 22,000

Part time

14 hours ago

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Job summary

Life Time, Inc. is seeking a LifeSpa Lead Coordinator who partners with the Spa Manager to ensure the LifeSpa Coordinator Team delivers exceptional guest service at the front desk and handles administrative duties.

The role leads the LifeSpa Coordinator team, creates monthly front desk schedules, and serves as the leadership point of contact when the Spa Manager is unavailable; a High School Diploma or GED and 1–2 years of leadership or guest service experience are required, with a 20-hour

Qualifications

High School Diploma or GED required.
1–2 years of leadership or guest service/receptionist experience in salon, spa or retail.
Intermediate computer skills and proficiency in Microsoft Office Suite.
Ability to work a minimum of 20 hours per week.

Responsibilities

Answers incoming calls, schedules appointments, collects payments.
Cleans and stocks shelves as necessary when products are low or deliveries occur.
Drives service and retail awareness through promotions.
Leads, develops, and oversees the LifeSpa Coordinator team.
Creates coordinator monthly schedules to manage front desk payroll budget.
Assists Spa Manager with documenting guest challenges and resolutions.
Pre-books guests 40% of the time or more per day.
Educates coordinators on daily revenue needs and cross-sales goals.
Serves as a positive role model to the team.