Spa Front Desk & Guest Experience Specialist

Hand & Stone Massage and Facial Spa; Irving (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Training & development

Vision insurance

Competitive salary

Dental insurance

Job summary

Hand and Stone Massage and Facial Spa in Irving, TX is seeking a friendly Front Desk Spa Associate to ensure an outstanding guest experience. You will be the first point of contact, welcoming members and guests, answering phones, booking appointments, and assisting with memberships and upgrades.

The role requires excellent personal appearance, strong communication, multitasking under pressure, and teamwork.

Qualifications

• Excellent personal appearance and communication skills.
• Ability to handle stressful situations professionally and multitask.
• Knowledge of retail and appointment booking systems is a plus.
• Strong team player with ability to work independently.

Responsibilities

• Provide excellent customer service to members and guests.
• Welcome and greet guests on arrival.
• Answer phones, book appointments, and upsell memberships.
• Maintain filing procedures and receptionist duties.

Skills

Customer service

Greet guests

Phone etiquette

Sales / upselling

Team player

Multitasking

Professional appearance

POS / booking systems

Tools

Point of Sale systems

Appointment booking software

Job description

Hand and Stone Massage and Facial Spa in Irving, TX is seeking a friendly Front Desk Spa Associate to ensure an outstanding guest experience. You will be the first point of contact, welcoming members and guests, answering phones, booking appointments, and assisting with memberships and upgrades.

The role requires excellent personal appearance, strong communication, multitasking under pressure, and teamwork.