Spa Front Desk & Guest Experience Associate — Flexible Hours

Hand & Stone Careers; Tyler (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Signing bonus

Job summary

Hand and Stone is seeking a Spa Associate in Tyler, TX to ensure guests have an outstanding experience. You will provide exceptional customer service, greet guests, and operate at the front desk to support daily spa operations.

You will answer phones, book appointments, sell memberships and upgrades, promote wellness benefits, and maintain a professional appearance in a fast-paced spa setting. Teamwork and a positive attitude are essential.

Qualifications

• Excellent personal appearance and strong verbal/written communication skills.
• Ability to handle stressful situations professionally and multitask while focusing on the guest.

Responsibilities

• Provide excellent customer service to members/guests.
• Welcome and greet members/guests upon arrival.
• Answer phones, book appointments, sell memberships, gift cards and upgrades.
• Follow proper filing procedures/file maintenance.
• Promote health/wellness benefits of massage therapy.
• Maintain a professional and clean work environment & appearance.
• Positive, energetic attitude.
• Team player.
• Perform various other duties as assigned.

Skills

Customer service

Multi-tasking

Team player

Communication skills

Job description

Hand and Stone is seeking a Spa Associate in Tyler, TX to ensure guests have an outstanding experience. You will provide exceptional customer service, greet guests, and operate at the front desk to support daily spa operations.

You will answer phones, book appointments, sell memberships and upgrades, promote wellness benefits, and maintain a professional appearance in a fast-paced spa setting. Teamwork and a positive attitude are essential.