Spa Front Desk & Guest Experience Specialist

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 19,000 - 30,000; Full time

Job summary

Omni Hotels & Resorts in Virginia's Hot Springs region seeks a Spa Front Desk Agent to greet guests, manage spa services, and handle retail interactions with a focus on guest satisfaction. You will schedule appointments, answer questions about services, and maintain a welcoming spa reception and retail area.

The role requires flexible hours, the ability to stand for long shifts, and a professional, personable demeanor to ensure a high standard of hospitality and revenue generation.

Qualifications

• Standing for the entire shift.
• Willing to work flexible hours including nights, weekends and holidays.
• Passionate about warm, engaging, and personalized service.

Responsibilities

• Greet and welcome all Spa guests.
• Handle billing and POS for spa services and retail.
• Maintain scheduling of guest and staff appointments for Spa operations.
• Assist with scheduled retail inventory.
• Maintain order, cleanliness and presentation of the Spa Reception and Retail.
• Provide personal attention to ensure a pleasant visit for each guest.
• Be the information source about Spa services and procedures.
• Attend required department trainings and meetings.
• Perform other duties required by management.

Skills

Standing for long shifts

Flexible hours

Warm, engaging service

Professional appearance

Calm under pressure

Job description

Omni Hotels & Resorts in Virginia's Hot Springs region seeks a Spa Front Desk Agent to greet guests, manage spa services, and handle retail interactions with a focus on guest satisfaction. You will schedule appointments, answer questions about services, and maintain a welcoming spa reception and retail area.

The role requires flexible hours, the ability to stand for long shifts, and a professional, personable demeanor to ensure a high standard of hospitality and revenue generation.