Desk Agent | Spa | Full Time

Omni Hotels & Resorts; Florida; On-site; USD 19,000 - 30,000; Full time

Job summary

Omni Amelia Island Resort & Spa is seeking a Spa Front Desk Agent to deliver a high level of service at the Spa Reception and Retail area. You will introduce and schedule spa services, greeting guests and coordinating with Resort staff to maximize satisfaction and revenue.

The role focuses on friendly, personalized service, accurate billing, and seamless scheduling, with opportunities to engage guests and contribute to a welcoming guest experience at our oceanfront resort.

Qualifications

• Ability to stand for the entire shift.
• Flexibility to work nights, weekends, and holidays.
• Desire to provide warm, engaging, personalized service.
• Maintain high personal hygiene and professional appearance.
• Ability to handle stressful hotel operations with composure.
• Food Handlers & TIPS Certification required.

Responsibilities

• Greet and welcome all guests entering the Spa.
• Handle billing and point-of-sale for spa services and retail.
• Schedule guest and staff appointments to maintain efficiency.
• Assist with scheduled retail inventory.
• Maintain orderliness and presentation of Spa Reception and Retail.
• Provide personal attention to ensure a pleasant visit.
• Be the primary source of information about Spa offerings and procedures.
• Attend required department training and meetings.
• Perform other duties as required by management.

Skills

Food Handlers & TIPS Certification

Job description

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.

Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you're friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.

Overview

The Spa Front Desk Agent ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members, and staff to maximize member/guest satisfaction and revenue.

Responsibilities

• Greet and welcome all guests coming into the Spa.
• Handle all the billing and point-of-sale functions for spa services and retail sales.
• Maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
• Assist with scheduled retail inventory.
• Maintain the orderliness, cleanliness, and presentation of the Spa Reception and Retail.
• Provide personal attention and ensure a pleasant visit for each guest.
• Be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
• Attend all required department training and meetings.
• Perform any other duties required by management.

Qualifications

• Ability to stand for the entire scheduled shift.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
• Must be passionate about providing warm, engaging, and personalized service.
• Must meet standards of appearance and always maintain a high level of personal hygiene.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure.
• Food Handlers & TIPS Certification Required.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.