Spa Front Desk Concierge: Guest Experience & Payments

Arch Amenities Group; National Harbor (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Arch Amenities Group seeks a Spa Front Desk Receptionist to warmly welcome guests, manage inquiries, and process transactions while upholding the Arch Experience. You will assist with reservations and help keep the spa areas clean and welcoming.

Ideal candidates have strong communication, money-handling experience, and the ability to multitask in a fast-paced environment. Availability for nights, weekends, and holidays is required to support our members and guests.

Qualifications

• High School diploma; college degree preferred.
• Experience handling money and payments.
• Excellent communication and customer service skills.
• Efficient, organized, and able to multitask.
• Professional manner, discretion, and appearance.
• Strong verbal and written skills.

Responsibilities

• Maintain Arch Amenities Group Experience standards.
• Adhere to facility policies and report incidents.
• Process payments and reconcile daily sales.
• Assist with reservations and guest inquiries.
• Maintain cleanliness and facility readiness.
• Support staff and participate in scheduling as needed.

Skills

Excellent communication

Customer service

Strong team player

Professional demeanor

Energetic

Motivational

Ability to lift 25 lbs

Availability to work nights weekends &

Stand for long periods

Education

High School diploma

College degree preferred

Tools

POS systems

Office equipment

Job description

Arch Amenities Group seeks a Spa Front Desk Receptionist to warmly welcome guests, manage inquiries, and process transactions while upholding the Arch Experience. You will assist with reservations and help keep the spa areas clean and welcoming.

Ideal candidates have strong communication, money-handling experience, and the ability to multitask in a fast-paced environment. Availability for nights, weekends, and holidays is required to support our members and guests.