Spa Reception

ADP, Inc.; Oxon Hill (MD); On-site; USD 28,000 - 38,000; Full time

Job summary

Arch Amenities Group seeks a Spa Front Desk Receptionist to warmly welcome clients, handle inquiries, process transactions, and help maintain clean facilities. You will greet guests, assist with reservations, and ensure secure, friendly service in a luxury wellness environment.

The role requires strong communication, reliability, and the ability to manage multiple duties. Night, weekend, and holiday availability is preferred to support 24/7 operations and member experiences.

Qualifications

• High School diploma required; college degree preferred.
• Experience handling money or payments.
• Excellent communication, customer service, and work ethic.
• Efficient, well organized, and able to handle multiple duties.
• Professional demeanor, discretion, and appearance.
• Strong verbal and written communication.
• Energetic, enthusiastic, and motivational.
• Team player with collaborative spirit.
• Proficient with office equipment and computer skills.
• Able to lift up to 25 lbs.
• Able to work nights, weekends, and holidays.
• Able to stand for long periods; able to stand, stoop, kneel, crouch, bend, walk, and talk.

Responsibilities

• Maintain Arch Amenities Group Experience by upholding mission, values, standards, and brand guidelines.
• Follow facility policies and Arch etiquette.
• Report incidents to Facility Manager.
• Submit paperwork and financial reports per policy.
• Develop and maintain maintenance procedures and checklists.
• Maintain monthly inventory of supplies and products.
• Know the facility amenities to communicate effectively with guests.
• Participate in Manager on Duty schedule if applicable.
• Ensure secure access for members/guests.
• Greet guests warmly and assist with reservations, directions, and inquiries.
• Handle payments and reconcile daily sales, deposits, and receipts.
• Assist staff with lifting and storing equipment and supplies.
• Perform additional duties as assigned.

Skills

Excellent communication

Customer service

Work ethic

Organized

Professional discretion

Verbal and written skills

Energetic/motivational

Team player

Stand for long periods

Able to lift 25 lbs

Education

High School diploma

College degree preferred

Tools

POS system

Job description

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward‑thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary:

The Spa Front Desk Receptionist is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Spa Front Desk Receptionist may need to process transactions, handle money, and contribute to facility cleanliness.

Key Responsibilities:

• Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of the facility and Arch Amenities Group.
• Reports any incident or accident to the Facility Manager.
• Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies and or products, when applicable.
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
• Participates in the Manager on Duty (MOD) schedule, if applicable.
• Helps ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Greets each and every guest with a smile and direct eye contact.
• Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
• Uses time efficiently throughout shifts by checking equipment, locker rooms, gift shop stocks, inventory, etc.
• Ensures proper coverage when it's necessary to leave the area.
• Keeps area clear of clutter and personal effects.Informs co-worker(s) of pertinent information at the end of the shift.
• Maintains and updates staff communication books.
• Informs facility manager of any member, guest, or facility issues.
• Enrolls members and guests in programs.
• Makes reservations for spa services and personal training, when applicable.
• Receives payments for goods and services and properly accounts for the money.
• Reconciles daily sales, deposits, and receipts, when applicable.
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events.
• Additional duties as assigned.

Qualifications:

• High School diploma but college degree preferred.
• Previous experience handling money
• Excellent communication, customer service skills, and work ethic
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Strong team player
• Proficient in appropriate computer skills and office equipment
• Ability to lift 25 lbs.
• Availability to work nights, weekends and holidays
• Availability to stand for long periods of time
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affinity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.