Spa Front Desk & Guest Experience Pro

handandstonecareers; Naples (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Bonus based on performance

Dental insurance

Employee discounts

Free uniforms

Company parties

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa in Naples, FL, is seeking a Front Desk Associate to be the first point of contact for members and guests, ensuring an outstanding spa experience. You will support sales goals and deliver warm, professional service in a fast-paced environment.

You will learn the spa menu with training, assist with scheduling, and help uphold cleanliness standards while maintaining a positive, energetic attitude. Flexible shifts accommodate part-time or full-time schedules.

Qualifications

• Must have excellent customer service skills and attention to detail.
• Strong communication and sales abilities are required.
• Able to work as part of a team and independently with minimal supervision.
• Must be 18 years or older and have a high school diploma or equivalent.

Responsibilities

• Meet membership sales goals.
• Have detailed knowledge of the spa menu of services after training.
• Provide excellent customer service to members and guests and build lasting relationships.
• Be flexible with hours and capable of shifting schedules.
• Effectively communicate sales, promotions, and service options.
• Uphold spa cleanliness standards and maintain a positive attitude.
• Answer phones, schedule appointments, and file documents.
• Perform other duties as assigned.

Skills

Customer service

Sales

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Hand & Stone Massage and Facial Spa in Naples, FL, is seeking a Front Desk Associate to be the first point of contact for members and guests, ensuring an outstanding spa experience. You will support sales goals and deliver warm, professional service in a fast-paced environment.

You will learn the spa menu with training, assist with scheduling, and help uphold cleanliness standards while maintaining a positive, energetic attitude. Flexible shifts accommodate part-time or full-time schedules.