Spa Front Desk Associate — Guest Experience & Sales

Hand & Stone Massage and Facial Spa; Estero (FL); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Wellness resources

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Hand & Stone Massage and Facial Spa in Estero, FL seeks a friendly Front Desk Associate to greet clients, check them in, and set the tone for a relaxing visit. You will manage appointments, respond to inquiries, and support a premium spa experience from the lobby to the treatment rooms.

This role emphasizes strong communication, a sales mindset for memberships and retail, and teamwork with therapists. Flexible scheduling, weekends, and evenings are common, with training and opportunities for

Qualifications

• Previous front desk or receptionist experience preferred.
• Strong communication and interpersonal skills.
• Sales-driven mindset with ability to meet membership and retail goals.
• Ability to multitask in a fast-paced spa environment.
• Proficiency with scheduling software or point-of-sale systems is a plus.
• Flexible availability including evenings and weekends.
• Positive, professional attitude and a passion for wellness.

Responsibilities

• Greet and check in clients with a warm, professional demeanor
• Schedule and manage appointments using spa booking software
• Promote and sell spa memberships, packages, and retail products
• Handle client inquiries, concerns, and follow-ups with excellent customer service
• Process payments and maintain accurate transaction records
• Coordinate with massage therapists and estheticians to ensure smooth daily operations
• Maintain a clean, organized, and inviting front desk and lobby area

Skills

Customer service

Communication skills

Sales-oriented

Multitasking

Scheduling software

POS systems

Tools

Spa booking software

POS systems

Job description

Hand & Stone Massage and Facial Spa in Estero, FL seeks a friendly Front Desk Associate to greet clients, check them in, and set the tone for a relaxing visit. You will manage appointments, respond to inquiries, and support a premium spa experience from the lobby to the treatment rooms.

This role emphasizes strong communication, a sales mindset for memberships and retail, and teamwork with therapists. Flexible scheduling, weekends, and evenings are common, with training and opportunities for