Front Desk Associate

Hand & Stone Massage and Facial Spa; Estero (FL); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Wellness resources

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Hand & Stone Massage and Facial Spa in Estero, FL seeks a friendly Front Desk Associate to greet clients, check them in, and set the tone for a relaxing visit. You will manage appointments, respond to inquiries, and support a premium spa experience from the lobby to the treatment rooms.

This role emphasizes strong communication, a sales mindset for memberships and retail, and teamwork with therapists. Flexible scheduling, weekends, and evenings are common, with training and opportunities for

Qualifications

• Previous front desk or receptionist experience preferred.
• Strong communication and interpersonal skills.
• Sales-driven mindset with ability to meet membership and retail goals.
• Ability to multitask in a fast-paced spa environment.
• Proficiency with scheduling software or point-of-sale systems is a plus.
• Flexible availability including evenings and weekends.
• Positive, professional attitude and a passion for wellness.

Responsibilities

• Greet and check in clients with a warm, professional demeanor
• Schedule and manage appointments using spa booking software
• Promote and sell spa memberships, packages, and retail products
• Handle client inquiries, concerns, and follow-ups with excellent customer service
• Process payments and maintain accurate transaction records
• Coordinate with massage therapists and estheticians to ensure smooth daily operations
• Maintain a clean, organized, and inviting front desk and lobby area

Skills

Customer service

Communication skills

Sales-oriented

Multitasking

Scheduling software

POS systems

Tools

Spa booking software

POS systems

Job description

About the Role

Hand & Stone Massage and Facial Spa is looking for an enthusiastic and customer‑focused Front Desk Associate to join our team in Estero, FL! This is a fantastic opportunity to be the welcoming face of a premier spa experience, helping clients feel relaxed and valued from the moment they walk through the door.

Benefits

• Health insurance
• Paid time off
• Training & development
• Wellness resources
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks

Responsibilities

• Greet and check in clients with a warm, professional demeanor
• Schedule and manage appointments using spa booking software
• Promote and sell spa memberships, packages, and retail products
• Handle client inquiries, concerns, and follow‑ups with excellent customer service
• Process payments and maintain accurate transaction records
• Coordinate with massage therapists and estheticians to ensure smooth daily operations
• Maintain a clean, organized, and inviting front desk and lobby area

Requirements

• Previous customer service, front desk, or receptionist experience preferred
• Strong communication and interpersonal skills
• Sales‑driven mindset with the ability to meet membership and retail goals
• Ability to multitask in a fast‑paced spa environment
• Proficiency with scheduling software or point‑of‑sale systems is a plus
• Flexible availability including evenings and weekends
• Positive, professional attitude and a passion for wellness and hospitality

About Us

Hand & Stone Massage and Facial Spa is a nationally recognized leader in affordable, high‑quality spa services with locations across the United States. Our clients love us for our welcoming atmosphere, skilled therapists, and convenient membership programs that make self‑care accessible year‑round. Our team members enjoy a supportive work environment, competitive pay, and the rewarding experience of helping people look and feel their best every day.