Spa Front Desk & Guest Experience Leader

Milwaukee Succeeds; Lake Geneva, Northern (WI, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Milwaukee Succeeds is seeking a friendly front desk receptionist to greet guests at the spa, check them in/out, and book appointments. You will input and retrieve information in a computer system and provide helpful information about the area and services.

The role requires excellent communication and customer service, ability to multitask in a fast-paced environment, and a flexible schedule including nights, weekends, and holidays. Prior spa experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Prior spa experience preferred.
• Must have excellent communication and customer service skills, must have the ability to work with a team in a fast paced environment while multi-tasking.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Check guests in and out for spa appointments.
• Provide accurate and appropriate information to guests and customers.
• Input and retrieve information routinely from computer system.
• Respond to guest requests and handle guest issues or report complaints to management.
• Remain calm and alert, especially during emergency.
• Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Answer guest questions regarding area or resort, outlet information and services.
• Greet and welcome guest as they arrive at the spa.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Multitasking

English proficiency

Computer skills

Education

High school diploma or equivalent

Job description

Milwaukee Succeeds is seeking a friendly front desk receptionist to greet guests at the spa, check them in/out, and book appointments. You will input and retrieve information in a computer system and provide helpful information about the area and services.

The role requires excellent communication and customer service, ability to multitask in a fast-paced environment, and a flexible schedule including nights, weekends, and holidays. Prior spa experience is preferred.