Spa Concierge — Luxury Hotel Guest Experience

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 22,923,000 - 25,789,000; Part time

Benefits offered by this job

Competitive pay

Early wage access

Paid time off

On-site self-parking discount

401(k) employer match

Employee assistance programs

Career growth opportunities

Complimentary meal during shift

Hotel room discounts

Job summary

The Pfister Hotel in Milwaukee seeks a passionate hospitality professional to join WELL Spa part-time. You will greet guests, manage pre-treatment paperwork, and guide them to a relaxing start. You will schedule appointments, tailor recommendations, and engage guests to build lasting relationships.

Strong communication and a welcoming demeanor are essential to maintaining iconic service. The role offers competitive hourly pay and benefits, with opportunities to grow within Marcus Hotels &

Qualifications

• A passion for hospitality, wellness, and delivering exceptional guest experiences.
• Strong communication and relationship-building skills.
• Confidence in recommending and selling products and services based on client needs.
• A positive, professional demeanor and commitment to creating a welcoming atmosphere for all guests.

Responsibilities

• Serve as the welcoming first impression of WELL Spa, creating a warm, professional, and memorable experience for every guest.
• Greet clients upon arrival, process pre-treatment paperwork, and guide guests to the spa for a seamless start.
• Schedule, manage, and confirm appointments with accuracy and efficiency.
• Build guest relationships by recommending personalized services and retail products that enhance the experience and revenue.
• Handle guest inquiries promptly and professionally via in-person, phone, and digital channels.

Skills

Hospitality passion

Communication skills

Relationship-building

Sales orientation

Job description

The Pfister Hotel in Milwaukee seeks a passionate hospitality professional to join WELL Spa part-time. You will greet guests, manage pre-treatment paperwork, and guide them to a relaxing start. You will schedule appointments, tailor recommendations, and engage guests to build lasting relationships.

Strong communication and a welcoming demeanor are essential to maintaining iconic service. The role offers competitive hourly pay and benefits, with opportunities to grow within Marcus Hotels &