Spa Front Desk Concierge – Wellness Experience

Canyon Ranch Operating, LLC; Lenox (MA); Vor Ort; USD 19.000 - 28.000; Vollzeit

Zusammenfassung

Canyon Ranch offers a role in its Lenox-based hospitality team, delivering exceptional guest experiences at a premier wellness destination. You will welcome guests, coordinate spa, fitness, and salon services, and ensure smooth guest arrivals while collaborating with wellness professionals across departments.

The position emphasizes service excellence, adaptability, and strong communication in a fast-paced environment.

Qualifikationen

• 1–2 years in hospitality, guest services, customer service, administrative support, or related field.
• Strong communication and interpersonal skills.
• Comfort learning new technology and reservation systems.
• Thrive in fast-paced environment with attention to detail.

Aufgaben

• Welcome guests and provide exceptional service.
• Schedule, modify, and cancel spa, fitness, wellness, salon, and recreational services.
• Assist with guest arrivals, provide facility information, and help guests during their visit.
• Answer calls, respond to inquiries, and coordinate appointments.
• Process guest charges accurately and maintain records.
• Support spa operations with equipment, lost and found, and opening/closing procedures.

Kenntnisse

Guest service

Communication

Teamwork

Adaptability

Technology literacy

Ausbildung

High school diploma

Associate degree or specialized training

Tools

Reservation systems

Proprietary software

Jobbeschreibung

Canyon Ranch offers a role in its Lenox-based hospitality team, delivering exceptional guest experiences at a premier wellness destination. You will welcome guests, coordinate spa, fitness, and salon services, and ensure smooth guest arrivals while collaborating with wellness professionals across departments.

The position emphasizes service excellence, adaptability, and strong communication in a fast-paced environment.