Wellness Experience Concierge

Canyon Ranch Operating, LLC; Lenox (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Spa access and facilities use

Health plan including dental andVision

Paid time off: 25 days/year

Supplemental health care options

Employer-paid life insurance

Employee Assistance Program

Paid maternity leave

Job summary

Canyon Ranch Operating, LLC invites applications for a guest services role at Canyon Ranch Lenox, MA. You will match guest intentions with services, assist on-site with calls and consultations, and tailor experiences to individual preferences across wellness programs.

Ideal candidates have customer service experience in health and wellness, strong communication, and the ability to manage multiple tasks in a fast-paced environment, with shifts spanning morning to evening.

Qualifications

• Bachelor’s degree preferred but not required; equivalent combination of education, training, or work experience considered.
• Experience in the health and wellness industry preferred; previous customer service experience required.
• Proficient in Microsoft applications and able to manage multiple projects and tasks efficiently under pressure.
• Strong communication, listening, interpretive, and organizational skills; ability to work collaboratively in a team environment.
• Personable and guest-focused, demonstrating understanding of Canyon Ranch philosophy and a passion for exceptional guest service.
• Work 8.5-hour shifts with flexible scheduling between 7:30 AM and 9:00 PM, balancing operational needs and shift preferences.

Responsibilities

• Match guest intentions with the ideal combination of services, activities, and lectures.
• Offer on-property assistance by answering calls, conducting one-on-one consultations, and booking or adjusting services.
• Gather, document, and follow up on guest preferences and requests to ensure a personalized experience.
• Stay informed on company and departmental offerings through training, emails, and collaboration with other department heads.

Skills

Guest service orientation

Team collaboration

Communication skills

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Canyon Ranch Operating, LLC invites applications for a guest services role at Canyon Ranch Lenox, MA. You will match guest intentions with services, assist on-site with calls and consultations, and tailor experiences to individual preferences across wellness programs.

Ideal candidates have customer service experience in health and wellness, strong communication, and the ability to manage multiple tasks in a fast-paced environment, with shifts spanning morning to evening.