Wellness Guest Experience Concierge

Canyon Ranch Operating, LLC; Lenox (MA); On-site; USD 55,875,000 - 58,110,000; Full time

Benefits offered by this job

Use of spa and facilities

Health plan including Health, Dental,

Vision after 30 days

25 days personal and holiday time off

Supplemental health care options

Employer-paid life insurance

Paid Maternity leave

Professional growth opportunities

Job summary

Canyon Ranch is seeking a guest-focused hospitality associate in Lenox, MA to welcome guests and support their wellness journey. You’ll greet guests, manage reservations, and respond to inquiries with warmth and professionalism.

Join a renowned destination spa family offering extensive employee benefits, access to facilities, and a collaborative environment that values service, discretion, and memorable guest experiences.

Qualifications

• Exhibit excellent customer service and positive interpersonal skills.
• Develop and maintain effective relationships with management and staff.
• Demonstrate good judgment and maintain confidentiality.
• Utilize organizational and computer skills (Word, Excel, and PowerPoint).
• Focus on the details that make guest experiences memorable.

Responsibilities

• Serve as the first point of contact, welcoming and supporting guests as they begin their Canyon Ranch experience.
• Provide exceptional customer service, ensuring guest needs are met with the highest standards of hospitality.
• Greet guests, manage reservations, and handle inquiries efficiently and courteously.
• Coordinate special requests and services to enhance overall guest satisfaction.
• Demonstrate excellent communication, attention to detail, and a passion for creating memorable experiences.

Skills

Customer service

Interpersonal skills

Communication

Confidentiality

Microsoft Office

Tools

Word

Excel

PowerPoint

Job description

Canyon Ranch is seeking a guest-focused hospitality associate in Lenox, MA to welcome guests and support their wellness journey. You’ll greet guests, manage reservations, and respond to inquiries with warmth and professionalism.

Join a renowned destination spa family offering extensive employee benefits, access to facilities, and a collaborative environment that values service, discretion, and memorable guest experiences.