Guest Services Concierge – Wellness Resort

Canyon Ranch; Lenox (MA); On-site; USD 2,686,000 - 2,794,000; Full time

Benefits offered by this job

Health plan

Dental and Vision

Paid maternity leave

Vacation & holidays 25 days

Life insurance

Employee Assistance Program

Spa access

Job summary

Canyon Ranch in Lenox, MA is seeking team members to welcome guests and deliver exceptional hospitality at our wellness destination. You'll manage reservations, greet guests, and coordinate special requests while maintaining the highest standards of service.

This role emphasizes caring communication, attention to detail, and a passion for creating memorable guest experiences in a luxury spa environment. Competitive hourly pay ($19.50–$20.28) and a comprehensive benefits package accompany

Qualifications

• Exhibit excellent customer service and positive interpersonal skills.
• Develop and maintain effective relationships with all levels of management and staff.
• Demonstrate good judgment and confidentiality as an expert in your area.
• Utilize Word, Excel, PowerPoint as needed.
• Focus on the details that make guest experiences memorable.

Responsibilities

• Serve as the first point of contact, welcoming and supporting guests as they begin their Canyon Ranch experience.
• Provide exceptional customer service, ensuring guest needs are met with the highest standards of hospitality.
• Greet guests, manage reservations, and handle inquiries efficiently and courteously.
• Coordinate special requests and services to enhance overall guest satisfaction.
• Demonstrate excellent communication, attention to detail, and a passion for creating memorable experiences.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Tools

Word

Excel

PowerPoint

Job description

Canyon Ranch in Lenox, MA is seeking team members to welcome guests and deliver exceptional hospitality at our wellness destination. You'll manage reservations, greet guests, and coordinate special requests while maintaining the highest standards of service.

This role emphasizes caring communication, attention to detail, and a passion for creating memorable guest experiences in a luxury spa environment. Competitive hourly pay ($19.50–$20.28) and a comprehensive benefits package accompany