Spa Concierge & Attendant

Arch Amenities Group; Chicago (IL); On-site; USD 30,000 - 42,000; Full time

Job summary

Arch Amenities Group, a hospitality and wellness leader, seeks a Spa Attendant to support daily spa operations. You will ensure the spa, locker rooms, fitness areas, and pool are clean, well-stocked, and guest-ready in line with brand standards.

The ideal candidate has strong customer service skills, a friendly demeanor, and the ability to multitask in a fast-paced environment. Flexible scheduling including nights and weekends is required.

Qualifications

• High School Diploma or GED required.
• Prior customer service experience, preferably in a hospitality or spa setting.
• Friendly, professional demeanor with strong communication skills.
• Organized, efficient, and capable of multitasking in a fast-paced environment.
• Detail-oriented with a strong sense of cleanliness and safety.
• Ability to lift up to 50 lbs and perform physical tasks (standing, bending, reaching, etc.) throughout shift.
• Must be available to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Maintain cleanliness and organization of the spa, locker rooms, fitness areas, and pool.
• Sweep, mop, vacuum, and take out trash regularly.
• Restock linens and amenities in guest and locker areas; manage dirty laundry collection and delivery.
• Sanitize wet areas, showers, bathrooms, grooming stations, and treatment rooms.
• Greet and assist guests warmly, ensuring comfort and satisfaction.
• Escort guests to changing areas and explain locker room, shower, and spa amenities.
• Operate laundry equipment; wash, dry, and fold linens as needed.
• Communicate effectively with guests and team members regarding facility features and guest needs.
• Promptly report any guest issues, facility concerns, or safety hazards to management.
• Follow all Arch Amenities Group brand standards, safety procedures, and policies.
• Perform additional duties as assigned by management.

Skills

Customer service

Hospitality

Communication

Attention to detail

Education

High School Diploma or GED

Job description

Arch Amenities Group, a hospitality and wellness leader, seeks a Spa Attendant to support daily spa operations. You will ensure the spa, locker rooms, fitness areas, and pool are clean, well-stocked, and guest-ready in line with brand standards.

The ideal candidate has strong customer service skills, a friendly demeanor, and the ability to multitask in a fast-paced environment. Flexible scheduling including nights and weekends is required.