Hotel Front Desk Agent — Guest Services & Upsell Expert

Treasure Island Resort & Casino; Welch Township (MN); On-site; USD 19,000 - 25,000; Full time

Job summary

Treasure Island Resort & Casino is seeking a front desk Associate to assist guests with check-ins and check-outs, manage reservations, and provide information about the property. You will handle cash transactions, maintain accuracy, and support clerical tasks in a fast-paced hotel environment.

The role requires 1+ years of guest service experience, basic MS Office skills, and the ability to adapt to changing priorities while maintaining a high level of guest satisfaction.

Qualifications

• 1+ years prior guest service experience
• 1-year switchboard and/or reservations experience (preferred)
• Accurate and fast typing ability
• Must follow established dress code policies and maintain personal hygiene
• Strong computer skills with MS Office and Windows

Responsibilities

• Process check-ins and check-outs and handle special requests, verify billing and create reservations
• Provide information about the property and amenities
• Monitor room availability and follow booking policies
• Adhere to cash handling and financial procedures
• Use equipment properly and manage cost controls to reduce waste
• Generate property management system reports and complete shift reconciliations
• Provide clerical support
• Be knowledgeable of hotel emergency procedures

Skills

Excellent verbal communication

Interpersonal skills

Problem solving

Organizational skills

Detail oriented

Tools

Microsoft Office

Excel

Word

Outlook

Windows

Job description

Treasure Island Resort & Casino is seeking a front desk Associate to assist guests with check-ins and check-outs, manage reservations, and provide information about the property. You will handle cash transactions, maintain accuracy, and support clerical tasks in a fast-paced hotel environment.

The role requires 1+ years of guest service experience, basic MS Office skills, and the ability to adapt to changing priorities while maintaining a high level of guest satisfaction.