Guest Experience Specialist - 24/7 Front Desk

Treasure Island Resort & Casino; Red Wing (MN); On-site; USD 19,000 - 28,000; Full time

Job summary

Treasure Island Resort & Casino is seeking a friendly Front Desk Clerk to welcome guests and support our guest-first culture. This on-site role will handle check-ins and check-outs, room and key assignments, payments, and guest inquiries using reservation and POS systems.

You’ll provide prompt, courteous service, answer phones, and coordinate with housekeeping and other departments to meet guest needs. Ideal candidates bring strong customer service skills and attention to detail in a fast-paced,

Qualifications

• Strong customer service skills and friendly, guest-focused approach.
• Excellent communication and problem-solving abilities.
• Ability to multitask in a fast-paced, 24/7 hospitality environment.

Responsibilities

• Handle check-ins and check-outs.
• Manage room and key assignments and guest payments.
• Answer phones and assist guests with inquiries.
• Use reservation and POS systems to process transactions.
• Coordinate with housekeeping and other departments to meet guest needs.

Skills

Customer service

Communication

Attention to detail

Multitasking

Tools

Reservation system

POS system

Job description

Treasure Island Resort & Casino is seeking a friendly Front Desk Clerk to welcome guests and support our guest-first culture. This on-site role will handle check-ins and check-outs, room and key assignments, payments, and guest inquiries using reservation and POS systems.

You’ll provide prompt, courteous service, answer phones, and coordinate with housekeeping and other departments to meet guest needs. Ideal candidates bring strong customer service skills and attention to detail in a fast-paced,