Spa Front Desk Concierge

OneSpaWorld LLC; Orlando (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee spa discounts

Training provided

Job summary

Mandara Spa at the Swan and Dolphin Resort in Lake Buena Vista, FL is seeking a part-time Spa Front Desk Concierge to greet guests with warmth and set the tone for their spa experience. As part of OneSpaWorld’s global spa brand, you will handle check-ins, take calls, book appointments, and support guests with product recommendations while maintaining a polished reception area.

The role offers weekend availability and includes employee discounts and training to grow hospitality and wellness

Qualifications

• 1+ years of guest-facing experience in spa, hotel, resort, restaurant, retail, or similar setting.
• Warm phone manner and strong listening and communication skills.
• Comfort with computers and point-of-sale systems; Book4Time training available.
• Polished appearance, positive attitude and dependable work ethic.
• Authorization to work in the U.S.

Responsibilities

• Welcome and check in guests with warmth.
• Answer calls and book appointments with professional service.
• Recommend treatments and homecare products that fit guests' needs.
• Process payments and retail sales in the POS system.
• Keep the front of house polished, organized, and running smoothly.
• Collaborate with therapists and resort team to ensure a seamless guest experience.

Skills

Guest-facing experience

Phone etiquette

POS systems

Book4Time

Education

High school diploma

Job description

Spa Front Desk Concierge (Part-Time) | Mandara Spa | Swan and Dolphin Resort, Lake Buena Vista, FL

Greet guests from around the world. Work where people vacation.

Every day, travelers arrive at the Swan and Dolphin ready to unwind, and you will be the first person they meet at Mandara Spa. As our part-time Spa Front Desk Concierge, you will turn a warm welcome into an unforgettable spa experience, all within one of Orlando’s best-known resort destinations.

Schedule

• Part-time
• Availability needed Thursday, Friday, Saturday, and Sunday

Why you will love it here

• Meet guests from all over the world in a luxury resort setting
• Build hospitality and wellness skills with a respected global spa brand
• Part of OneSpaWorld, with spas at sea and on land in more than 50 destination resorts
• Employee spa service and retail discounts
• Training provided for the right candidate

What you will do

• Welcome and check in every guest with genuine warmth
• Answer calls and book appointments with friendly, professional service
• Recommend treatments and homecare products that fit each guest’s needs
• Process payments and retail sales in our point-of-sale system
• Keep the front of house polished, organized, and running smoothly
• Work alongside therapists, managers, and the resort team to create a seamless guest experience

What you bring

• Availability to work Thursday, Friday, Saturday, and Sunday
• 1 or more years of guest-facing experience in a spa, hotel, resort, restaurant, retail, or similar setting (resort spa front desk experience is a plus)
• Warm phone manner and strong listening and communication skills
• Comfort with computers and point-of-sale systems (Book4Time experience is a plus; we will train you)
• A polished appearance, positive attitude, and dependable work ethic
• Flexibility and a team-first mindset
• High school diploma or equivalent
• Authorization to work in the U.S.

About Mandara Spa

Our journey began on the spiritual island of Bali, where healing arts are passed down from generation to generation. Today, Mandara Spas welcome guests in resorts across Hawaii, the Caribbean, and the mainland U.S., with additional locations in destinations such as Bali and the Maldives