Female Spa Attendant

OneSpaWorld; Murphy (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k savings plan

Paid sick time

Employee spa service/retail discounts

Friends & Family program

Job summary

OneSpaWorld invites applications for a Spa Attendant position. This role focuses on delivering the highest standards of customer service and creating a relaxing environment for guests across our Mandara Spa experiences.

You will manage check-in procedures, maintain clean facilities, and ensure stock levels, with opportunities to participate in ongoing training and cross-functional collaboration. Responsibilities include coordinating with service providers, restocking supplies, and supporting a

Qualifications

• Exemplary client care and guest service with attention to detail.
• Empathy towards guests and ability to understand their needs.
• Strong communication and organizational skills for a fast-paced spa.
• Willingness to update product and service knowledge through training.

Responsibilities

• Check-in guests and provide orientation.
• Maintain spa environment; oversee linen, towels and beverages.
• Launder towels and keep stockrooms clean and organized.
• Report shortages and ensure uninterrupted service.
• Perform minor maintenance (e.g., changing bulbs) and replenish stock.
• Coordinate spa deliveries and verify against packing slips.
• Communicate with service providers and guests to resolve issues.

Skills

Guest care

Empathy

Communication

Organizational skills

Multitasking

Product knowledge

Flexible scheduling

Job description

Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter, from father to son, and as such is deeply entwined in the Balinese way of life. Combining this rich knowledge and spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience.
Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts and the spirit of generosity from which we perform your service. Namaste.

Job Functions:

To provide and maintain the highest standards of customer service and create a feeling of rest and relaxation for our guests, resulting in high retention and increased treatment and retail sales for the Mandara Resort Division. Spa attendants are responsible for checking in guests, giving guest orientation, and ensuring all linen towels and beverages are always clean, prepared and well stocked.

Essential Duties and Responsibilities | Female Locker Room & Lounge:

• Responsible for maintaining a clean, sterilized spa environment
• Maintain the stockroom and clean and organize back of house
• Report shortage of inventory for all supplies related to spa attendant position (laundry, cleaning, etc.) so that there is no interruption of service
• Launder all towels, linens and bathrobes to ensure levels are stocked and ready to accommodate guests. Empty garbage, as required
• Conduct spa walkthrough ensuring that common areas, locker rooms and treatment rooms are properly cleaned
• Conduct minor repairs such as changing lights bulbs and complete a maintenance request as issues arise
• Replenish stock levels to include refilling robes, sandals, bathroom towels, paper toilets, product dispensers, and buffet in the lounge
• Check-in spa deliveries and compares deliveries received as compared to packing slip

Spa Operations:

• Communicate effectively with all service providers, guests, managers and fellow employees
• Pro-actively and creatively solve problems as they are identified while the guest is still in the spa
• Be aware of all targets and incentives

Knowledge, Skills, and Abilities:

• Exemplary client care, guest service and attention to detail
• Ability to empathize with clients
• Sell motivated with “can-do” attitude and good communication and organizational skills
• Tactful, mature and able to get along with diverse personalities
• Ability to manage multiple projects simultaneously
• Ability and willingness to update product and service knowledge by participating in on-going training sessions
• Able to handle a flexible schedule and cooperative

Working Conditions:

Spa and normal retail environment with minimal exposure to dust, noise, etc. May be required to work overtime, evenings and weekends. Must be able to work with minimal supervision.

Benefits and Perks

• A competitive benefits package is offered, inquire within for details to:
• 401k savings plan
• Paid sick time away from work
• Employee spa service/retail discounts and promotional Friends & Family program